Work Flow
DETAILED FLOW
1.INTERVIEW FROM THE CUSTOMER
Clarify customer complaints before inspection. First of all, perform an interview utilizing BRC-67, "Diagnostic Work Sheet" and reproduce the symptom as well as fully understand it. Ask customer about his/her complaints carefully. Check symptoms by driving vehicle with customer, if necessary.
CAUTION: Customers are not professional. Never guess easily like “maybe the customer means that...,” or “ maybe the customer mentions this symptom”. >> GO TO 2.
2.CHECK SYMPTOM
Reproduce the symptom that is indicated by the customer, based on the information from the customer obtained by interview. Also check that the symptom is not caused by fail-safe mode. Refer to BRC-51, "Fail- Safe".
CAUTION: When the symptom is caused by normal operation, fully inspect each portion and obtain the understanding of customer that the symptom is not caused by a malfunction.
>> GO TO 3.
3.PERFORM THE SELF-DIAGNOSIS
With CONSULT
CAUTION: Be sure to wait of 10 seconds after turning ignition switch OFF or ON.
Is DTC detected? YES >> Record or print self-diagnosis results and freeze frame data (FFD). GO TO 4.
NO >> GO TO 6.
4.RECHECK THE SYMPTOM
With CONSULT
CAUTION: Be sure to wait of 10 seconds after turning ignition switch OFF or ON.
NOTE: If some DTCs are detected at the some time, determine the order for performing the diagnosis based on BRC-54, "DTC Inspection Priority Chart". Is any DTC detected? YES >> GO TO 5.
NO >> Check harness and connectors based on the information obtained by interview. Refer to GI-41, "Intermittent Incident".
5.REPAIR OR REPLACE ERROR-DETECTED PART
CAUTION:
>> GO TO 7.
6.IDENTIFY ERROR-DETECTED SYSTEM BY SYMPTOM DIAGNOSIS
Estimate error-detected system based on symptom diagnosis and perform inspection.
Can the error-detected system be identified? YES >> GO TO 7.
NO >> Check harness and connectors based on the information obtained by interview. Refer to GI-41, "Intermittent Incident".
7.FINAL CHECK
With CONSULT
Is the symptom reproduced? YES >> GO TO 3.
NO >> Inspection End.
Diagnostic Work Sheet
Description
INTERVIEW SHEET SAMPLE
Occupant classification system control unit
Removal and Installation
OCCUPANT CLASSIFICATION SYSTEM CONTROL UNIT
WARNING:
Before servicing the SRS, turn ignition switch OFF, disconnect
both battery terminals then wait at
least three minutes.
Do not use air tools or electric tools for servicing.
Removal
Re ...
System description
COMPONENT PARTS
Component Parts Location
Right rear wheel area
Instrument panel
Engine compartment
Left side of instrument panel (view
with trim panel removed)
No.
Part
Function
1
Optical sensor
Refer to EXL-140, "Optical Senso ...
Room lamp
Removal and Installation
WARNING:
Do not touch the glass surface of a bulb while it is lit or right after being
turned OFF to prevent burns.
CAUTION:
Do not touch the glass of bulb directly by hand. Keep grease
and other oily substances away from
bulb surface.
Do not le ...